The Vault is an archive of my first podcasts so there is a record for you to enjoy.
Welcome to the Vault Episode 110 featuring my interview with Michael D Brown, the esteemed author of “Fresh Customer Service.” Michael's journey from humble beginnings as one of ten children shaped his creative and determined spirit, leading him to find innovative ways to support his family at a young age. His impactful messages from his books have made him a sought-after public speaker, hosting seminars and business retreats. Today, he's here to provide expert insights and answer all your burning questions about customer service.In a recent survey on customer service, some frustrating practices were highlighted, such as representatives selling from a script, persisting in sales efforts after a lack of interest is indicated, and pushing products that don't meet customer needs. These examples reflect a widespread issue that Indie Business owners often encounter. Today, we're dedicated to providing solutions. Join us for an enlightening discussion as we explore the state of customer service, its challenges, and practical solutions, guided by the expertise of Michael D Brown
Stream Vault Episode 110
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