In this video, I share a few tips to help you deal with the frustration that sometimes results when people don’t respond to you. This happens frequently when you have a business — people send an email asking about your event or sale and you promptly (and often personally) reply. Then, you never hear from…
Thursday’s #HandmadeChat covered the topic of dealing with difficult customers. This is an important topic because, as small business owners, we deal with people all the time — and where there are people, there are challenges. Whether an issue can be traced to you, your customer, or some act of providence, how you handle it…
Donna Maria shares some interesting parallels between kids’s word problems and using social media to serve your customers.
What will you do to make sure you deliver quality customer service?
Donna Maria and author Jeanne Bliss discuss how to create extreme customer loyalty in your small business.
Donna Maria shares WOW tips, inspired by Tony Hsieh’s Delivering Happiness book.
Donna Maria announces the 2Q 2011 Indie Business Book Club choice: Delivering Happiness by Tony Hsieh.
Donna Maria shares the G-R-E-A-T customer service acronym.
Donna Maria’s interview with award-winning Online Labels.com on providing stellar customer service.
Donna Maria suggests that one of the way to “be where your customers are” is to target social networking sites where they hang out and engage with them there by starting conversations based on posts that you re-publish at other sites.
Donna Maria introduces a 3-step process that achieves profitable business results.
– Title: Improve Your Sales With "Fresh" Customer Service– Description: Michael D. Brown, author of "Fresh Customer Service," joins me to share how meeting challenges in life equipped him to excel in customer service, and how you can too!– Audio Link